Things never stay the same. Customer preferences change. Processes, products and services age. Competition erodes a competitive advantage. Yet, we are still responsible for delivering customer value, a concept at the center of every Lean Six Sigma initiative. Yet, how do we keep up with these changes? How do we ensure customer value? The answer…
One question we are often asked here at SSGI, Six Sigma Global Institute is which tools are most important in a Lean Six Sigma Analysis. Actually, the list of lean six sigma tools is almost endless. It includes: SIPOC Diagrams Fishbone diagrams Run charts Control charts Communications plans Response plans Measurement plans Multi-Vari charts X-Y…
According to the Six Sigma Global Institute (SSGI), a leader in Lean Six Sigma education and certification, the Boeing 737 Max 8 disaster is a classic example of how organizations risk the consequences of poor quality, referred to in Lean Six Sigma as the Cost of Poor Quality or COPQ. Over a period of less…