Frequently Asked Questions


If you still have questions after reading over our FAQ section, please feel free to reach out via email or phone.


What do I receive when I pass the certification exam?

When you pass the exam you will receive your own personalized Certification from SSGI. This certificate/certification will have its own special URL. From this URL you can download a PDF copy to print and also post your certificate directly to LinkedIn. It contains a personal ID License number that employers can used to verify your certification.

Is there an expiration date for the certification or re-certification needed?


Are there any hidden fees?

No. There is only one upfront payment. This fee covers everything you will need (training, certification exam and support).

Can I claim PDUs?

Yes, SSGI is a Registered Education Provider for PMI. You are allowed to collect PDUs for completing our programs.

How long do I have to complete the program?

As long as you’d like. We do not have a time limit on how quickly you must complete the course or take the certification exam. You will have continued access to all the training material even after you pass the exam.

How will I receive access to the training material?

All training is 100% online and digitally hosted. Upon enrolling you will be given access to the digitally hosted training program. Due to intellectual property rights we do not allow for downloads of training materials. With that said, you will have access to select downloadable templates.

Do I receive any CEUs?

Yes. You receive CEUs for each program that we offer.

Do I need to buy any additional books or training material for the exam?

No, we provide you with everything that you need in order to successfully pass the exam.

Is the exam proctored?

No, our exams are completely online.  There is a 2 hour time limit and you can take the exam whenever you’d like.

Does the certification state that the exam was taken online?

No it does not. Many organizations use online programs to certify and train their employees.

Is the instructor available if I need help or have any questions along the way?

Yes, you can reach the course developer via phone or email. In addition we have a technical support team that is available 7 days a week.

Is there a money back guarantee?

Yes, if you are not satisfied with your order within the first 24-hours of purchasing and have yet to attempt the certification exam, we will issue you a 100% refund.



For more information: Contact Us