Developed by Professor Barry Shore PhD. Complete the Leading an Onsite Customer Service Center program and receive a Certificate of Completion.
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The SSGI Leading an Onsite Customer Service Center training program developed by Professor Barry Shore PhD, covers a broad range of topics beginning with a contrast between traditional management and leadership. It emphasizes the role of leadership in this new and complex environment. The course then turns to those issues that need emphasis. They include ways to enhance engagement, ensure high productivity levels, establish appropriate monitoring levels, maintain workforce motivation, build high-perforce teams, and develop effective continuous improvement programs. Because it is not enough to learn these new skills, the last chapter focuses on a step-by-step plan to help leaders put into practice what they have learned in the course.
Includes: Training & Certificate of Completion
Format: 100% Online, Self-Paced & No Expiration
Completion Time: 7.5 Hours
Instructor: Dr. Barry Shore PhD, UNH
PMI PDUs: 5
SHRM PDCs: 5
Syllabus: Click Here
✓ Making Onsite Customer Service Leadership Work
✓ Management and Leadership for Customer Service Teams
✓ Managing Productivity
✓ Monitoring Performance
✓ Workforce Support
✓ Team Norms and Expectations
✓ Continuous Improvement
✓Practicing New Skills
Course Outline: View Here
The average time to complete the course is about 7 ½ hours. This includes reading the material, answering the end-of-chapter questions, and the exam at the end of the course. A certificate of completion will automatically be printed after achieving a score of 75 or higher on the exam.
The course is entirely online and self-paced. All content, including quizzes and the exam, is available from your terminal 24/7. This means that you can move through the course at your own pace. Access is one year from the date of purchase.
SSGI is a highly regarded training company certified by PMI and SHRM for earning credit towards recertification. SSGI is holds accretion from CPD and BBB.
SSGI Endorsed Leading an Onsite Customer Service Center Certificate of Completion
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