Gain practical, real-world skills in AI workflow, prompt engineering, and LLM-powered process design. Expert-led, industry-trusted, self-paced certification that teaches you how to use AI strategically—not just as a tool, but as a competitive advantage.
Program Developer & Lead Instructor
McGraw-Hill award-winning professor with 40+ years of experience teaching operations, business strategy, and process improvement. Dr. Shore has trained thousands of professionals worldwide.
AI is rapidly becoming a core skill across every industry, from operations and marketing to product, HR, and leadership. Understanding how AI systems work and how to communicate with them effectively is no longer optional; it’s a competitive advantage.
This certification gives you a structured, practical way to build the skills organizations are actively searching for: AI workflow design, prompt engineering, task automation, and real-world LLM application. Whether you're upskilling in your current role or preparing for future opportunities, this program helps you learn what truly matters.
You’ll gain confidence in working with AI, understand how to design prompts that deliver useful outputs, and learn how to build repeatable, high-impact workflows. Plus, you’ll earn a respected credential you can showcase on LinkedIn and to hiring managers as proof of your expertise.
No prerequisites required. Get instant access.
Learn at your own pace with fully online, self-paced modules.
One-time fee covers both the training and certification exam.
Receive a digitally hosted credential and sharable badge.
Advance your career with in-demand skills in AI workflow design and prompt engineering.
Get hands-on practice designing AI workflows and writing effective prompts using real-world scenarios.
Increase your efficiency by using AI to accelerate research, writing, analysis, and decision-making.
Earn a recognized certification backed by expert-led instruction and practical learning.
Boost your visibility with hiring managers by showcasing AI skills and your digital badge on LinkedIn.
Increase your earning potential by standing out for roles that value AI literacy and workflow design.
The SSGI AI Workflow & Prompt Engineering Certification provides a complete foundation in how AI systems work and how to apply them effectively in real-world business settings. You’ll learn the full AI workflow, from understanding tokens, vectors, and model behavior to engineering prompts, designing automated workflows, and applying LLMs across functional areas.
Developed by Dr. Barry Shore, a McGraw-Hill award-winning professor with over 40 years of experience, the program combines expert instruction with practical, hands-on exercises that make complex AI concepts intuitive and actionable.
The AI Workflow & Prompt Engineering course contains a total of 15 lesson sections.
AI Workflow & Prompt Engineering Curriculum
Build a strong understanding of what AI is, how it works, and where it fits in modern organizations. This section gives you the essential concepts behind LLMs, tokens, vectors, self-attention, and how models generate responses.
Includes:
✓ What AI Is & How It’s Classified
✓ How ChatGPT Works (tokens, vectors, embeddings, attention)
✓ Understanding Model Outputs
✓ AI Terminology Made Simple
This section explains AI fundamentals in an intuitive way so you know what AI is actually doing behind the scenes — without needing a technical background.
Learn the step-by-step workflow behind every AI interaction. You’ll understand how prompts are processed, how context is evaluated, and how outputs are generated — giving you the foundation to design more accurate, predictable AI workflows.
Includes:
✓ The AI Input → Processing → Output Pipeline
✓ System vs. User vs. Context Layers
✓ Reasoning, Constraints, and Model Limits
✓ Workflow Debugging & Optimization
This section gives you a mental model of “how AI thinks,” allowing you to predict behavior, prevent errors, and design better workflows.
Master the art and science of writing prompts that consistently produce useful, reliable results. Learn practical prompting techniques used by analysts, project managers, designers, executives, and technical teams.
Includes:
✓ Structuring Effective Prompts
✓ Templates & Prompt Patterns
✓ Role-Based Prompting
✓ Multi-Step Prompt Chains
✓ Common Prompting Mistakes to Avoid
This section focuses on practical, real-world prompting — not gimmicks — so you can communicate with AI clearly and get high-quality outputs every time.
Understand how AI becomes a system instead of a one-off tool. You’ll learn how prompts can be embedded into automated workflows using open-source tools such as LangChain — even if you’ve never coded before.
Includes:
✓ What LangChain Is & Why It Matters
✓ Automating AI Workflows
✓ Chaining Prompts for End-to-End Processes
✓ Simple Step-by-Step Coding Examples
✓ Reducing Manual Work Through Automation
This section shows you how to move beyond single prompts and create automated, repeatable AI workflows that drive real impact.
See how AI is applied across departments — with examples, case studies, and hands-on exercises designed for business, operations, marketing, HR, supply chain, customer service, consulting, and more.
Includes:
✓ AI for Operations & Efficiency
✓ AI in Marketing & Communications
✓ AI for Product & Strategy
✓ AI for HR, Learning, & Talent Development
✓ AI in Project Management & Reporting
You’ll learn exactly how AI is used to streamline work, boost productivity, and improve decision-making across industries.
Learn how to use AI safely and responsibly. This section helps you understand hallucinations, bias, data quality issues, and how to design workflows that reduce risk and increase reliability.
Includes:
✓ AI Hallucinations: Why They Happen
✓ Identifying and Mitigating Bias
✓ Ethical Use Principles
✓ Risk Reduction in AI Workflows
✓ When Not to Use AI
This section ensures you know how to use AI effectively and responsibly — a key expectation for modern professionals.
The program is 100% online, self-paced, and includes the certification exam at no additional cost, making it flexible and accessible for professionals at any stage of their career.
Skills You’ll Gain
AI Workflow Design
Prompt Engineering
Multi-Step Prompt Chaining
Understanding LLM Behavior
Task Automation with AI
Problem-Solving Using AI
Data Interpretation & Analysis
Ethical and Responsible AI Use
What You’ll Learn
✓ Gain practical AI workflow tools and techniques to solve real organizational problems using LLMs like ChatGPT.
✓ Understand how AI systems interpret inputs — including tokens, vectors, embeddings, and self-attention — so you know why outputs look the way they do.
✓ Explore practical applications of AI across operations, marketing, HR, finance, product, IT, and customer support.
✓ Learn to design clear, high-quality prompts and multi-step prompting chains that deliver accurate, consistent results.
✓ Build complete AI workflows that automate repeatable tasks, improve efficiency, and drive measurable impact across teams.
✓ Avoid common prompting mistakes and learn responsible AI practices including bias reduction, hallucination mitigation, and ethical use.
Certification Details
AI Workflow & Prompt Engineering Certification Exam (Included in Purchase)
Exam: 100 multiple choice & true/false questions.
Passing Score: 80%
Retakes: No additional fee.
How to Take Exam: Online, 2-hour time limit.
Renewal: Not needed, certification has lifetime value.
What You Will Receive
Upon passing the exam you will receive an official SSGI AI Workflow & Prompt Engineering Certification and ID license number.
SSGI is a PMI Accredited ATP, SHRM Approved Provider, Baldrige Foundation Partner, and an Inc. 5000 Award-Winning Company.
Earning your AI Workflow & Prompt Engineering Certification positions you for the fastest-growing opportunities in today’s AI-driven workplace. These skills increase your visibility, help you stand out to hiring managers, and open doors to high-impact roles across multiple industries.
Share your certificate on LinkedIn and highlight in-demand AI skills that employers actively search for.
Use the AI training materials, examples, and workflow templates long after you complete the course.
Stand out in a rapidly growing field and qualify for higher-paying, AI-driven roles across industries.
Join a global community of certified professionals achieving real results.
Search LinkedIn to see what students are saying about SSGI 
Prof. Barry Shore PhD | SSGI Founder
Dr. Barry Shore is a McGraw-Hill award-winning professor with over 40 years of experience teaching operations, business strategy, and process improvement. He has trained thousands of professionals worldwide and is the creator of the SSGI Product Manager Certification and SSGI’s Lean Six Sigma programs.
As a former university professor and globally recognized expert, his teaching style makes complex topics simple, structured, and highly practical, ensuring learners can apply their skills immediately in real-world product and business environments.
This certification teaches professionals how to design effective AI workflows and write high-quality prompts that produce reliable, repeatable results in real business environments. It goes beyond basic prompt tips and focuses on how AI fits into end-to-end work processes, decision-making, and operational use.
This program is ideal for:
Professionals using AI in their daily work
Process improvement, operations, and business professionals
Product managers, analysts, consultants, and team leads
Anyone who wants to use AI more effectively, not just experiment with it
No technical or coding background is required.
No. The course starts with foundational concepts and progressively builds toward advanced workflow and prompt design. If you are already using AI tools, this program will help you use them more strategically and consistently.
After completing the program, you will be able to:
Design AI workflows that support real business tasks
Write structured, effective prompts for consistent outputs
Reduce rework, guesswork, and trial-and-error when using AI
Apply AI to research, analysis, writing, and decision support
Communicate AI usage clearly within teams and organizations
This certification is practical and application-focused. You’ll work through real-world scenarios and examples that reflect how AI is actually used in professional settings, not just isolated prompts or demos.
Most free resources focus on tips and tricks.
This program focuses on systems, structure, and repeatability.
You’ll learn:
Why prompts work (or fail)
How to design prompts within workflows
How to create consistent outputs across use cases
How to apply AI responsibly and effectively in business contexts
The program is fully self-paced. Most learners complete it in a week or two, depending on their schedule and how deeply they engage with the material. You can move faster or slower as needed.
Yes. You’ll complete assessments designed to reinforce learning and confirm your understanding of AI workflow design and prompt engineering concepts.
Yes. Upon successful completion, you will receive a digital certificate and shareable badge that can be added to LinkedIn and your professional profile.
This certification is developed and issued by Six Sigma Global Institute (SSGI), a trusted provider of professional certification programs used by individuals and organizations worldwide.
Yes. You receive lifetime access to the course materials, including future updates.
Yes. Group enrollment options are available for organizations looking to upskill teams in AI workflows and prompt engineering.
Progress tracking and reporting can be provided upon request.
AI workflows and prompt engineering complement Lean and Operational Excellence by:
Improving speed and quality of analysis
Supporting better decision-making
Reducing manual effort and waste
Enhancing problem-solving capability
This certification is designed to augment existing improvement and operations skill sets, not replace them.
You can enroll directly on this page. Once enrolled, you’ll receive immediate access to the course materials and can begin right away.
Take the next step in your career with an industry-trusted credential.
Includes training materials and exam. 24 hour satisfaction guarantee prior to taking exam.
